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Privacy Policy
AutomatiX Cloud · Effective 10 November 2026 · Version 1.0
This policy explains how AutomatiX S.A.L. ("AutomatiX", "we") collects and uses information when industrial clients and their staff use AutomatiX Cloud, our energy, fuel and power-quality monitoring service, and the AutomatiX RTU edge devices connected to it.
01Who is responsible
For the operational data measured at a client's site, the client company is the controller and AutomatiX acts as a processor on its behalf under the service agreement. For account administration, billing, security logs and support, AutomatiX is the controller. AutomatiX S.A.L. is registered in Lebanon.
02What we collect
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, business email, role, company, invitation and login timestamps, hashed password | Provide access, role-based permissions, security |
| Operational site data | Power-meter, generator, fuel-tank, solar, battery and RTU readings; alarms; fuel delivery records (supplier, truck, ticket number) | Monitoring, reports, cost allocation, AI recommendations |
| Configuration data | Device inventory, Modbus maps, riser topology, tariffs, thresholds, RTU configuration files | Operate and configure the service and RTUs |
| Usage & security logs | Audit trail of configuration changes, IP address and browser type in server logs | Security, troubleshooting, accountability |
| Commercial data | Package, node counts, account category, invoices | Billing and contract management |
Operational data describes machines and energy flows. It may indirectly relate to people (for example, which user acknowledged an alarm or recorded a fuel delivery); we treat such records as personal data.
03Legal basis
We process data to perform our contract with the client, to meet legal and tax obligations, and for our legitimate interest in keeping the service secure and improving it. We comply with Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data and, where data of individuals in the European Union is processed, with the EU General Data Protection Regulation (GDPR).
04AI analysis
The AutomatiX AI co-pilot analyses operational site data to detect inefficiencies, power-quality issues and fuel anomalies. It does not make decisions with legal effects on individuals, and its recommendations are reviewed by the client's staff before any action is taken. We do not sell site data or use one client's identifiable data to serve another client.
05Cookies and local storage
We use one strictly necessary, HTTP-only session cookie to keep you signed in, and the browser's local storage to remember your light / dark theme. We do not use advertising or third-party tracking cookies. Web fonts are loaded from Google Fonts.
06Where data is stored
The service is hosted with IONOS in data centres within the European Union. RTUs buffer readings locally (7 days to 1 year depending on model) and send them over encrypted connections. Access is limited to authorised AutomatiX staff on a need-to-know basis and to the users each client invites.
07Sharing
We share data only with service providers that help us run the service (hosting, email delivery, backups) under written data-processing terms, with the client's own authorised users, or where the law requires it.
08Retention
Operational history is kept for the duration of the contract (typically for multi-year analysis) and deleted or returned within 90 days of termination at the client's request. Audit logs are kept for up to 3 years. Invoices are kept as required by tax law.
09Security
Passwords are stored as salted hashes, sessions are protected cookies, each RTU authenticates with its own revocable token, and every configuration change is recorded in an audit trail. Client data is logically separated per company.
10Your rights
You may request access to, correction of, or deletion of your personal data, object to certain processing, or ask for a copy in a portable format. Requests about site data are handled together with your employer as controller. You can also lodge a complaint with the competent data-protection authority.
11Contact
AutomatiX S.A.L. · Privacy contact: privacy@automatix.com
We will update this policy when the service changes; the effective date above shows the latest version.